CEO, Customer Business

The Customer Business is a key part of ScottishPowers strategy to help the households of Great Britain decarbonise.  We do this by helping our customers understand and manage their energy needs.  Through the use of smart meters we provide insight into the energy individual customers use and we then provide a variety of options for our customers to engage with us and explore how they could benefit from some of our innovative tariffs and technologies.  Our aim is to make the energy transition easier for all of our customers.   We understand that our customers have different lifestyles, we recognise this and provide a differential customer experience to meet the demands of our customers.

Andrew first joined ScottishPower in 1992 and has held various retail positions. Until he was appointed CEO, Customer Business, Andrew was the CEO, UK Retail, previously the Smart Metering Programme Director and the UK Operations Director.

Andrew holds a Global Energy MBA through Warwick University.